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Communication Access

Communication Access

Sometimes people with disabilities have the need for supports due to complex communication needs. We are committed to communicating effectively and respectively with customers who have communication difficulties, and we use strategies and resources to support successful communication.

National Relay Service

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5559 4800 OR 1300 003 280.
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5559 4800 OR 1300 003 280.
  • Internet relay users can connect to NRS on then ask for 03 5559 4800 OR 1300 003 280.

Counter hearing loops

Hearing loops are available at the following Council services:

  • Civic Centre
  • Flagstaff Hill
  • Aquazone
  • Art Gallery
  • Surfside 1
  • Surfside 2
  • Children’s Services Centre, Swan reserve
  • Florence Collins Childcare Centre
  • Lighthouse Theatre

Communication boards

Communication boards are a visual way of representing speech. They let people with disability express their needs, and communicate, using pictures.

Communication boards are available at reception of:

  • Aquazone
  • Archie Graham Community Centre
  • Civic Centre
  • Lighthouse Theatre

Warrnambool City Council has been awarded the Communication Access Symbol. This means we have met the standards that make our service communication accessible.

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